Complaints, comments and compliments
Information and services
Adult social care complaints
How to make a complaint about adult social care.
Children's social care, education and SEND complaints
How to make a complaint about children's social care and education, including SEND, early years, youth support and youth justice.
Concerns and complaints about Surrey schools and academies
How to make a comment, compliment or complaint about one of our schools, academies or the admissions process.
Make a highways claim
How to make a claim for vehicle damage, property damage or personal injury due to a defect on the highway.
Highways complaints
How to make a complaint or report highways issues.
Waste and recycling complaints
How to make a complaint or report issues about waste and recycling.
Bus services and bus pass complaints
How to make a complaint or report issues about free bus pass for older people and the disabled, Student Fare Cards, school transport and bus services.
All other council services complaints
How to make a complaint, how we deal with feedback and how we're performing.
County councillor complaints
If you wish to make a complaint because you believe a County Councillor has breached the Member Code of Conduct.
Making a comment or compliment
How to make a comment or leave a compliment about one of our services.
Local Government and Social Care Ombudsman (LGSCO)
You can contact the LGSCO at any time during the complaints process. It's free and independent of the council.
Your information and privacy
We are committed to protecting your privacy when you use our services.
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- Reviewed: 13 Sep 2016
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