If you are unhappy with your outcome, speak to the person who assessed you. You can ask them to look at the decision again.

If you are still unhappy with the outcome, speak to the team manager. Ask for a further explanation and to have the decision reviewed.

If the team manager cannot resolve the issue, you can make a complaint. You'll find our complaints procedure at Adult Social Care complaints. You can also contact us at:

• Email: asc.customerrelations@surreycc.gov.uk
• Telephone: 01483 518 300
• Text: 07527 182 861