Find answers to your questions on dealing with mental health issues.
Page contents
- What to do if someone is experiencing a mental health crisis?
- What are the local services to support people with mental health problems?
- What should I do if someone is becoming mentally unwell?
- What is the role of a care coordinator or community psychiatric nurse (CPN)?
- What is the role of a person's social worker?
- What is a Community Treatment Order (CTO)?
- How can I get training?
- What extra help can I get with navigating the mental health system?
- What if I'm worried someone is going to become homeless?
What to do if someone is experiencing a mental health crisis?
Call 999 immediately if you or someone is in a life-threatening situation.
Call 111 if you urgently need medical help or advice but it is not a life-threatening situation.
Key services:
Mental health crisis helpline
24-hour support - call 0800 915 4644
More information and other contact methods: Get help in a mental health crisis
Safe Havens Surrey
Safe Havens provide out of hours help and support to people and their carers who are experiencing a mental health crisis or emotional distress.
Centres in Surrey are:
Other options
See Dealing with an adult mental health crisis - Healthy Surrey.
What are the local services to support people with mental health problems?
Find local services, self-help materials, talking therapies and more on Local Services - Healthy Surrey.
What should I do if someone is becoming mentally unwell?
Contact:
- local services already helping them - such as social worker or community psychiatric nurse
- their GP
What is the role of a care coordinator or community psychiatric nurse (CPN)?
The role of a care coordinator is to meet an individual's health care needs. This can include liaison with other agencies and arranging medical support.
What is the role of a person's social worker?
The role of a social worker:
- is to help them identify and meet their personal social care needs. This can include support to access community resources and fill in a social care assessment
- can include statutory responsibilities under certain parts of the Mental Health Act - for example, social supervisor
- can include arranging care and support and reviewing needs
What is a Community Treatment Order (CTO)?
A CTO allows a person who has been detained in hospital under the Mental Health Act to be discharged and get treatment in the community. They must meet certain conditions.
What should I do if someone is breaching their conditions?
If they breach mandatory conditions, contact their responsible clinician.
How can I get training?
Recovery College courses - run by Surrey and Borders. Cover a range of mental and physical health conditions to improve wellbeing.
Mental Health First Aid courses - for suicide prevention.
Search for courses at NHS Surrey and Borders Partnership. Available courses include:
- managing self-harm
- understanding personality disorder
- understanding eating disorders
- understanding substance misuse
- trauma informed care
- understanding autism
- managing behaviour that challenges
What extra help can I get with navigating the mental health system?
In general:
- local GP can direct you to GP mental health services
- make a professional referral to secondary services
- make a referral to adult social care
Where someone is linked in with mental health and/ or substance misuse services and have housing support needs, the adult social care mental health locality team can point you in the right direction.
What if I'm worried someone is going to become homeless?
Contact your local district or borough council. Find the relevant council at Duty to refer for homelessness in Surrey.
