If you think that a child is in immediate danger you should call 999.
If your query or request for support is for an adult (18 years and over), please contact Adult Social Care.
Children's Single Point of Access (C-SPA)
If you are a child or young person being abused or neglected, or an adult who is concerned about a child or young person's safety and wellbeing, you can contact the Children's Services 'Single Point of Access' between 9am to 5pm on Monday to Friday.
- Phone: 0300 470 9100
- Email: cspa@surreycc.gov.uk
For people with hearing or speech impairments:
- Text line: 07527 182861
- Sign Language Video Relay Service
During evenings, weekends and bank holidays, the Emergency Duty Team is available:
- Phone: 01483 517898
- Email: edt.ssd@surreycc.gov.uk
For people with hearing or speech impairments:
- Text line: 07800 000388
- Text relay (a speech-to-text translation service): 18001 01483 517898
If you have already been in touch with children's social care services and would like to contact your allocated social worker or family support worker directly, please find your local area number below.
Before making a request for support to Children's Services
- Please consider if the child or young person's needs can be met by services from professionals who are already working with the family, or whether you could use the Surrey Family Information Service website and Surrey Family Information Directory to find support.
- If you are requesting support from Children's Services, please gain consent from the parents or carers beforehand, except where doing so may increase the risk of harm to the child or young person.
- Please download and complete the Request for Support Form. Please see our Continuum of Support for reference as to what level of support applies.
- Professionals may use the consultation option given on 0300 470 9100 if they are unsure about the course of action.
- If you are a professional and have concerns relating to extra familial harm then please complete the Extra Familial Harm Screening Tool in addition to the Request for Support Form.
C-SPA Child Protection Consultation Line
The Child Protection Consultation Line provides advice and support to professionals to ensure we are able to direct you to the most appropriate service that can meet the child and family's needs.
The Consultation Line is open to all professionals who work with families who live in Surrey.
Availability: 9am to 5pm, Monday to Friday
Phone: 0300 470 9100 option 3
Concerns about individuals who work or volunteer with children
The Local Authority Designated Officer (LADO) Service manages allegations against individuals in contact with children and young people in an employed or voluntary role. If you have a relevant concern please contact the LADO on 0300 123 1650* or lado@surreycc.gov.uk
Availability: Monday to Friday from 9am to 5pm
Subsequent contact with Children's Services
If you have already been in touch with Children's Services and would like to contact your allocated social worker or family support worker directly, please use your local area number. If you are unsure which borough or district you live in, you can find out using your postcode in this search facility.
North-East Surrey: 0300 123 1610
The north east area covers the following three boroughs:
- Elmbridge (Esher, Walton on Thames and Weybridge)
- Epsom and Ewell (Epsom, Ewell and part of both Stoneleigh and Worcester Park)
- Spelthorne (Ashford, Laleham, Shepperton, Staines-upon-Thames, Stanwell and Sunbury-on-Thames)
South-East Surrey: 0300 123 1620
The south east area covers the following three district and boroughs:
- Mole Valley (Dorking and Leatherhead)
- Reigate and Banstead (including Redhill, Merstham and Horley)
- Tandridge (Caterham and Oxted)
North-West Surrey: 0300 123 1630
The north west area covers the following three district and boroughs:
- Surrey Heath (Camberley, Frimley and Bagshot)
- Runnymede (Addlestone, Chertsey and New Haw)
- Woking
South-West Surrey: 0300 123 1640
The south west area covers the following two boroughs:
* Surrey County Council call charges:
Calls to 03 numbers cost no more than a national rate call to an 01 or 02 number and must count towards any inclusive minutes in a call plan as 01 and 02 calls are. These rules apply to calls from any type of line including mobile, landline or payphone.
