Report flooding
When you are able, report flooding to Surrey County Council so we can investigate it:
- Call: 0300 200 1003
- Email: contact.centre@surreycc.gov.uk
- Textphone (via Text Relay): 18001 0300 200 1003
- SMS: 07860 053 465
- Sign Language Video Relay Service (VRS)
If there is any sign of sewage
Call your water provider Thames Water on 0800 316 9800 or Southern Water on 0330 303 0368.
If a river has burst its banks
Call the Environment Agency 24-hour Hotline on 0800 80 70 60.
If you lose power
Report it via Power Cut 105 by calling 105.
Be prepared for power cuts, Ofgem has some additional helpful advice on what to do if you are affected by a power cut.
You can also visit the UK Power Networks or Scottish and Southern Electricity Networks websites to check if they are aware of a power cut in your area or for general help and advice due to a power cut, to sign up for free Priority services if eligible, or to report damage to power equipment.
In an emergency, call 999.
Rest centres and sandbags
Contact your local district or borough.
Reporting fallen trees
If a tree is blocking the road or has created another emergency situation please call the Contact Centre. You can report any other fallen trees online.
Flooding on roads, pavements or land
If you think there is a threat to life
Call 999 and ask for Fire and Rescue.
If water is blocking roads or pavements and causing a danger
Call Surrey County Council on 0300 200 1003. If you are calling outside normal business hours, please hold for option 3 (Roads and Transport) followed by option 2 (Highway and Traffic Signal Emergencies).
If there is any sign of sewage
Call your water provider Thames Water on 0800 316 9800 or Southern Water on 0330 303 0368.
Flash flooding, burst water mains and blocked drains
Flash flooding, burst water mains and blocked drains can all cause flooding. These issues are important but may not be significant enough for emergency action. Please follow the advice below.
If part of the road or pavement is flooded
The flooding may be temporary. Following lots of rain, drainage systems can sometimes struggle to clear large amounts of water. When this occurs, just a small amount of further rainfall can cause temporary flooding. This usually disappears once the weather improves.
Please wait 24 hours after the rain has stopped, to allow the water to drain away. If there is still a problem report it to us.
Flooding in a park or on private land
Please tell us about flooding not on the highway but in a park or on private land so we can investigate it.
Blocked drain or gully
We aim to clean all drains on the public highway at least once every two years, although some drains will be cleaned annually or twice a year. Please see our Drainage webpage for more information about drain cleaning and also to report a problem.
Following lots of rain, drainage systems can sometimes struggle to clear large amounts of water. When this occurs, just a small amount of further rainfall can cause temporary flooding. This usually disappears once the weather improves.
Please wait 24 hours after the rain has stopped, to allow the water to drain away. If there is still a problem after 24 hours, report it to us.
Blocked ditches
Most ditches alongside the roads belong to the adjacent landowner. The owner of the ditch has a responsibility to maintain the ditch and ensure water can flow freely. If you know who the landowner is, please report this directly to them.
Surrey County Council is responsible for maintaining a small number of ditches. If we are responsible for the ditch, or if you are unsure who is responsible for maintaining the ditch, report it to us.
Flooded streams or poor drainage on land
For these local issues, Contact your local district or borough.