Warm Welcome venues continue to support residents

Stay warm and save money this winter

For the third year, we have worked in partnership with community groups to set up Warm Welcomes across the county. There are over 80 venues, including libraries, village halls, and community spaces.

Since opening on 1 November 2024, over 11,000 Surrey residents have attended Warm Welcome venues, getting a free hot drink, energy advice, winter essential items and much more.

• Over 1,700 fuel vouchers distributed
• Over 8,300 essential items given out. These include electric blankets and keep warm packs which contain items including hats, gloves and blankets.
• Over 3,800 residents have been given energy and debt advice from Surrey Community Action, Citizen's Advice and trained volunteers.
• Over 3,700 meals and food bank referrals provided

Get help today

If you need support with energy advice, paying bills, food, or benefits, our new chatbot can assist. Start a conversation online today or text Hello Support 2 to 07577 716 833. Standard text messaging rates apply. All messages are anonymous. For more info, see the relevant privacy policy.

Activities and free items

Each venue offers something different. Some have breakfast and lunchtime clubs, afterschool activities, and creative sessions like board games and knitting. Free items like hats, thermal socks, gloves, electric blankets, and fuel vouchers are also available (subject to availability).

Find your local Warm Welcome

Warm Welcome venues are open to everyone, free of charge. Check our website for a full list of locations.

Whether you're young or old, living alone or with family, struggling or just getting by, a Warm Welcome awaits you.