Surrey Fire and Rescue Service's Safe and Well Visits

Help keep your loved ones safe

Do you have a loved one, neighbour, or someone who may need extra support, such as an older person or someone with a disability? Ensuring their home is fire-safe could make a world of difference.

Surrey Fire and Rescue Service (SFRS) offer Safe and Well visits. This is a free, personalised service where our friendly team provide tailored fire safety advice in people's homes. Where needed, we will fit essential safety equipment for free.

You can start by using the online Home Fire Safety Checker, a simple tool that identifies fire risks in the home. It only takes a few minutes to complete. If further support is needed, we will get in touch to arrange a Safe and Well visit.

What happens during a safe and well visit

SFRS will visit the home, have a friendly chat, and assess any potential fire hazards. We'll offer practical advice tailored to the person's specific needs. If necessary, we can also provide free safety equipment such as:

• Smoke and carbon monoxide alarms
• Fire-retardant throws and bedding
• Electric blankets
• Thermal socks
• Hard of hearing alarms
• Fuel vouchers

SFRS also work closely with local partners to ensure residents can access additional support. This includes adult social care, telecare services and priority services.

What to do if you know someone who could benefit from this service

• Complete the online Home Fire Safety Checker
• Alternatively, you can book a visit by calling 0800 085 0767 or send a text to 07971 691898

Taking a few minutes to check their home could prevent accidents, provide peace of mind and potentially save a life.

Find out more about Safe and Well visits.