Between 1 October to 31 December 2024 the energy price cap is set at £1,717 per year for a typical household who use electricity and gas and pay by Direct Debit. This is an increase of 10% compared to the cap set between 1 July to 30 September 2024 £1,568 Energy price cap | Ofgem
How we can support you
Energy Advice Tool
The online Energy Advice tool can help any Surrey resident with their energy use. Answer a short series of questions and we'll provide you with information tailored to your personal circumstances. Based on the answers you give, you will receive information on grants, support and advice and non-financial help on a range of topics including:
- Find free or part-funded schemes to make your home more energy efficient
- Signpost to debt relief grants
- Where to find additional services such as clothes and food banks
- Fuel vouchers
The tool will be updated regularly with new schemes and offerings, so check back regularly for updates.
Use the Surrey Energy Advice Tool
Warm Welcomes
We will also run in-person sessions which can help with this tool throughout our "Warm Welcome" network. For more information about "Warm Welcomes" visit the our welfare support web pages under the "Local Support to Stay Warm" section.
£25,000 to help reduce energy bills this Winter
Grants of up to £25,000 are now available for eligible Surrey residents to help make their homes warmer and more energy efficient. People living in hard to heat homes and on lower incomes could receive grants between £10,000 and £25,000 to improve insulation and install renewable technology such as solar electricity panels, which help reduce energy costs. Check if you are eligible by visiting the Action Surrey website or by calling an advisor on 0800 783 2503.
Home Energy Advice Team
The Home Energy Advice Team (HEAT) can visit your home, conduct a thermal imaging survey to show you where your home is losing heat (and money), and provide you with free remedial measures such as draught proofing.
HEAT's trained Energy Champions will help you to identify energy efficiency grants you may be eligible for, whether you are struggling with bills or looking to make investments for long term savings. They will send you a written report with recommendations bespoke to your home. All Energy Champions undergo a basic Disclosure and Barring Service (DBS) Check and sign confidentiality agreements to protect your privacy.
Book a free home energy survey
Support from others
Contact your electricity and gas suppliers for advice, payment breaks, grants and free equipment such as eco shower heads.
The following energy suppliers offer grants to their customers:
- British Gas Energy Support Fund
- Scottish Power Hardship Fund
- Ovo Energy Fund
- E.ON Energy Fund
- ON Next Energy Fund
- EDF Energy Customer Support Fund
- Octopus 'Octo Assist Fund'
Water companies offering discounts to eligible residents details can be found here:
- South East Water: Help paying your bill - South East Water
- SES Water: Help paying your bill - SES Water
- Thames Water: Financial support account and billing - Thames Water
- Affinity Water: Struggling to pay your bill? - Affinity Water
For advice on how to reduce your energy use and carbon footprint:
- Call Action Surrey on 0800 783 2503 to speak with an energy advisor or email them at info@actionsurrey.org.
- Go to a Warmth Matters Energy Club for free advice on saving energy and reducing energy bills or call them on 07521 503 696
- Citizens Advice Bureau can offer help to complete forms to access grants.
Help to Heat Grants
Find energy grants for your home Including boiler upgrades.
Find energy grants for your home (Help to Heat) - GOV.UK (www.gov.uk)