Description

This full-time, permanent position has a starting salary of £29,697 per annum based on a 36-hour working week.

Are you looking for a new and exciting role where every day presents an opportunity to touch people's lives in the most meaningful way?

We are excited to be hiring four new Registration Support Officers to join our fantastic Registration teams in Guildford and Leatherhead.

The teams are based at:

• Guildford Register Office, Artington House, 42 Portsmouth Road, Guildford, GU2 4DZ
• Leatherhead Register Office, The Mansion, 70 Church Steet, Leatherhead, KT22 8DP

There will be occasions when you will be required to work from other Surrey Register Office locations.

Rewards and Benefits

• 26 days' holiday, rising to 28 days after 2 years' service and 30 days after 5 years' service
• Option to buy up to 10 days of additional annual leave
• An extensive Employee Assistance Programme (EAP) to support health and wellbeing
• Up to 5 days of carer's leave per year
• Paternity, adoption and dependents leave
• A generous local government salary related pension
• Lifestyle discounts including gym, travel, shopping and many more
• 2 paid volunteering days per year
• Learning and development hub where you can access a wealth of resources
• Annual staff conference
• Opportunities to visit key stake holders as part of the enhanced training

About the Team

Surrey County Council is one of the largest and most dynamic local authorities in the UK, serving a population of 1.2 million residents. The council is committed to delivering a service to be proud of and that makes a positive difference in people's lives.

Surrey Registration Service is an essential part of the council's community and plays a significant role in recording important life events. We are responsible for the registration of 18,000 births, 11,000 deaths and 3,500 civil marriages and partnerships occurring in the county of Surrey each year.

Our beautiful buildings are multi-purpose, where we undertake statutory transactional services as well as being a ceremonies venue. We also have an out-station in the Surrey Heath Borough Council offices at Camberley, covered by the Guildford Team and an outstation at Reigate Library covered by the Leatherhead Team.

Please note, the Registration Service is a statutory and customer facing service and there is no option for remote working in this role.

About the Role

If you're driven by providing exceptional customer service and have a passion for making a positive impact during life's most significant moments, then we have a perfect and unique opportunity for empathetic and dedicated individuals to join our team, where you will play a pivotal role in assisting our valued customers during their most memorable key life events.

In this unique and rewarding role, your empathy and dedication will be essential in dealing with customers who may be going through emotionally charged situations when registering their key life events.

You will be required to deputise for the Registrars in registering births and deaths and completing the preliminaries to marriages and civil partnerships. As well as using bespoke Registration Systems, you will be required to use electronic diaries and booking systems and manage Excel accounts.

Your day-to-day duties might include:

• Interviewing parents and relatives after a birth or death
• Completing computerised and paper records
• Issuing birth, death and marriage certificates
• Liaising with the Coroner's office
• Collecting statistics to send to the General Register Office
• Taking payment for copies of certificates
• Keeping accurate records

Although this role involves registering births, deaths and notices, previous experience of this is not required as full training will be given.

You will be required to perform your day-to-day duties in accordance with the Births and Deaths Registration Act 1953. Registration officers are personally responsible for their duties performed under this act and associated legislation. Any breach of this act and associated legislation committed by a Registration Officer, is a statutory offence. As an employee of the council, you must work in line with our Data Governance policy and all associated policies, procedures and guidance for managing personal data and information. Any breach of this policy may result in disciplinary action.

Shortlisting Criteria

To be considered for shortlisting for this position your CV and answers to the questions below will clearly evidence:

• Ability to relate to people from all backgrounds and cultures
• Tact, patience and empathy for dealing with people in emotive situations
• Ability to understand the legal nature of this role and to apply rules and laws
• A clear understanding that you will be accountable for your statutory responsibilities as a Registration Support Officer
• That you have clear and accurate handwriting
• Ability to work under pressure
• Strong administrative ability with a high standard of IT and keyboard skills

As a customer-facing statutory service, we seek collaborative and trustworthy individuals who demonstrate resilience and commitment to this full-time role.

Surrey has both urban and rural areas and Registration Support Officers will be expected to have a valid driving licence to drive in the UK, access to a vehicle and be willing to travel across a wide geographical area. Reasonable adjustments where needed will be made for successful applicants who have a disability or long term health condition to enable them to fulfil the requirements of the job.

As part of your application you will be asked to submit a CV and answer the following questions:

• Please tell us about your motivations for applying for this role in the Registration & Nationality Service
• Please tell us what skills and qualities you would bring to this role
• What steps would you take to ensure that all team members feel valued and included?
• Please provide an example of when you either gave or received excellent customer service
• Please provide an example of a time that you dealt with a challenging or stressful situation. What did you do, and what was the outcome?

Contact Us

Please contact us for any questions relating to the role. This could be to discuss transferable skills or any barriers to employment. For an informal discussion about this role, please contact either:

• Avril Itani, Registration Area Manager / Superintendent Registrar at Guildford Register Office, on 01483 518264 or email at avril.itani@surreycc.gov.uk
• Della Morgan, Nominated Office Manager at Guildford Register Office, on 01483 518260 or email at della.morgan@surreycc.gov.uk
• Diane Kennedy, Area Manager Leatherhead Register Office, 01372 832805 or email at diane.kennedy@surreycc.gov.uk

The job advert closes at 23:59 on Sunday 20th April 2025 with an assessment and interview day taking place week commencing 28th April 2025.

We look forward to receiving your application, please click on the apply online button below to submit. If your application is shortlisted, you will be invited for an interview and technical assessment which will include an IT skills test.

A basic DBS 'Disclosure and Barring Service' check for regulated activity (formerly known as CRB) will be required for this role.

Our Values

Our values are as important as our abilities and shape who we are as an organisation. Discover more about our values.

Before submitting your application, we recommend you read the job description. Our Life at Surrey handbook provides insights of the culture at Surrey and how as a valued employee, you can help shape our Council.

Our Commitment

Surrey County Council is proud to be a Disability Confident Employer. A guaranteed interview will be offered to all disabled applicants where:

• The candidate has evidenced the minimum criteria for the role through their application
• The candidate has chosen to share that they have a disability on the application form

Our application form and onboarding process will provide an opportunity to request any reasonable adjustments for the interview and/or the role.

We want to be an inclusive and diverse employer reflecting the community we serve and particularly welcome applications from all underrepresented groups.

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