Junior Digital Engagement Officer
Details
- Reference: SCC/TP/288080/1372
- Positions: 1
- Salary: £32,512 per annum
- Category: Communications
- Contract type: Permanent
- Working hours: 36 hours per week
- Posted on: 12 July 2024
- Closing date: 28 July 2024
- Directorate: Chief Executive Office
- Location: Woodhatch Place, 11 Cockshot Hill, Reigate, RH2 8EF
Description
This role has a starting salary of £32,512 per annum, based on a 36-hour working week.
Do you have a passion for communicating with customers through social media? Are you interested in understanding what people care about so we can deliver services better?
We are excited to be hiring a new Junior Digital Engagement Officer, an exciting new role within Surrey County Council's Corporate Communications Team.
Rewards and Benefits
- 26 days' holiday (prorated for part time staff), rising to 28 days after 2 years' service and 30 days after 5 years' service
- Option to buy up to 10 days of additional annual leave
- An extensive Employee Assistance Programme (EAP) to support health and wellbeing
- Up to 5 days of carer's leave per year
- Paternity, adoption and dependants leave
- A generous local government salary related pension
- Lifestyle discounts including gym, travel, shopping and many more
- 2 paid volunteering days plus 1 team volunteering day per year
- Learning and development hub where you can access a wealth of resources
About the Role
You will be working across the Council's Communications and Customer Services teams to respond to customer service enquiries on social media and gather insight about trending issues. The role will report into and be supported by the new Senior Digital Engagement Officer, with the responsibility for leading resident engagement on social media for the Council.
This is a key role in providing residents with excellent customer service while gathering information on issues that will inform policy decisions and behaviour change campaigns. Emerging issues can be uncovered in real time, helping to avoid them escalating through early intervention, ensuring that every resident has a voice and no one is left behind.
We want to hear what people think of our services, answer questions, log or escalate enquiries, and help to clear up any confusion. You will respond to comments and service requests across our core social media channels with guidance from experts across different services. Your input will help the council to be more open and honest to our 1.2m residents.
You will be part of a wider team responsible for the content on our social media channels, advertising, and our award-winning Surrey Matters newsletter.
We are looking for an organised, proactive and customer focused individual, with excellent writing and planning skills who will help us make a positive impact for our residents.
Shortlisting Criteria
To be considered for shortlisting for this position, your application will clearly evidence the following:
- Experience or understanding of managing social media engagement
- Experience or understanding of social media evaluation
- An understanding on how to gather and interpret social media information to inform work and/or communication campaigns
- Strong writing and editing skills, tailored to audience and channel
- Strong customer service skills
- Excellent attention to detail
- Experience working within a communications or customer service team is preferred
- Experience of working in a political or public sector environment desirable
Contact us
Please contact us for any questions relating to the role. This could be to discuss flexible working requests, transferable skills or any barriers to employment.
For an informal discussion please contact Richard Neale by e-mail at richard.neale@surreycc.gov.uk.
The job advert closes at 23:59 on 28/07/2024 with interview dates to be confirmed.
We look forward to receiving your application, please click on the apply online button below to submit.
Our Values
Our values are as important as our abilities and shape who we are as an organisation. Discover more about our values.
Our values are as important as our abilities and shape who we are as an organisation. Discover more about our values.
Before submitting your application, we recommend you read the job description. Our Life at Surrey handbook also attached provides insights of the culture at Surrey and how as a valued employee, you can help shape our Council.
Our Commitment
Surrey County Council is proud to be a Disability Confident Employer. A guaranteed interview will be offered to all disabled applications where:
- The candidate has evidenced the minimum criteria for the role through their application
- The candidate has chosen to share that they have a disability on the application form
Our application form and onboarding process will provide an opportunity to request any reasonable adjustments for the interview and/or the role. We want to be an inclusive and diverse employer reflecting the community we serve and particularly welcome applications from all underrepresented groups.
