IT Deployment Technician
Details
- Reference: SCC/TP/288632/1533
- Positions: 4
- Salary: £32,512 per annum
- Category: IT and Digital Services
- Contract type: Fixed term
- Working hours: 36 hours per week
- Posted on: 26 July 2024
- Closing date: 21 August 2024
- Directorate: Customer, Digital & Change
- Location: Woodhatch Place, 11 Cockshot Hill, Reigate, RH2 8EF
Description
The starting salary for this position is £32,512 per annum, working 36 hours per week.
This is a 12-month fixed term contract/ secondment opportunity.
We are hiring four Technicians to join our fantastic IT&D User Experience team for the next 12 months. The team is based in Reigate but travel to offices all around Surrey providing IT support.
Rewards and Benefits
- 26 days' holiday (prorated for part time staff), rising to 28 days after 2 years' service and 30 days after 5 years' service
- Option to buy up to 10 days of additional annual leave
- An extensive Employee Assistance Programme (EAP) to support health and wellbeing
- Up to 5 days of carer's leave per year
- Paternity, adoption and dependents leave
- A generous local government salary related pension
- Lifestyle discounts including gym, travel, shopping and many more
- 2 paid volunteering days plus 1 team volunteering day per year
- Learning and development hub where you can access a wealth of resources
About the Team
We are a large team of 13, based in the office 5 days a week providing IT support for SCC staff. The User Experience team is responsible for deploying, installing and repairing hardware in SCC offices. We also provide remote support to our customers, avoiding unnecessary travel when possible.
The team's primary focus is to ensure staff have suitable and stable IT equipment. This year the User Experience team will be deploying 9000 new Windows 11 laptops to all Surrey County Council staff.
About the role
No previous experience is required as you will be shown everything you need for the deployment sessions. You will just need to be comfortable with standard applications such as Windows, Office, Outlook, MS Teams and Edge.
We are looking for people who are comfortable engaging with a small audience who have different technical abilities. You won't be on your own, you will be buddied up with Senior Technicians who will take ownership of the trickier issues.
Although you will be following a tested handover process, you must be able to adapt to each customer. Attention to detail is critical - every laptop must be recorded as it's handed to a customer, with equal importance given to returned laptops.
You must be able to think on your feet and be flexible with last minute changes to appointments and have the ability to handle unexpected technical difficulties and questions from customers.
Shortlisting Criteria
To be considered for shortlisting for this position, your application will clearly evidence the following:
To be considered for shortlisting for this position, your application will clearly evidence the following:
- Experience with MS Windows, Office, Outlook, MS Teams and Edge
- Good communication skills and the ability to communicate with a wide variety of people.
- Able to work as part of a team
- Attention to detail
- Full UK driving licence
Contact us
For an informal discussion please contact Isabella Valiant by e-mail at isabella.valiant@surreycc.gov.uk or by telephone on 07896 277909.
The job advert closes at 23:59 on 21st Aug 2024 with interviews planned for 2nd September 2024.
We look forward to receiving your application, please click on the apply online button below to submit.
Our Values
Our values are as important as our abilities and shape who we are as an organisation. Discover more about our values.
Our values are as important as our abilities and shape who we are as an organisation. Discover more about our values.
Before submitting your application, we recommend you read the job description. Our Life at Surrey handbook also attached provides insights of the culture at Surrey and how as a valued employee, you can help shape our Council.
Our Commitment
Surrey County Council is proud to be a Disability Confident Employer. A guaranteed interview will be offered to all disabled applications where:
- The candidate has evidenced the minimum criteria for the role through their application
- The candidate has chosen to share that they have a disability on the application form
Our application form and onboarding process will provide an opportunity to request any reasonable adjustments for the interview and/or the role. We want to be an inclusive and diverse employer reflecting the community we serve and particularly welcome applications from all underrepresented groups.
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