Customer Advisor
Details
- Reference: SCC/TP/288886/2228
- Positions: 1
- Salary: £13,388.50 per annum (FTE £26,777 per annum)
- Category: Education & Learning
- Contract type: Fixed term
- Working hours: 18 hours per week
- Posted on: 3 December 2024
- Closing date: 23 December 2024
- Directorate: Children, Families & Lifelong Learning
- Location: Woking Adult Learning Centre, Woking, Surrey, GU22 9PE
Description
We are committed to the development of our workforce. This position is only available to applicants who already work for Surrey County Council. We thank you for your interest in our roles and would encourage you to review our vacancies which are open to all.
The starting salary for this position is £13,388.50 per annum based on an 18-hour working week. Working days are Monday to Wednesday. This is a 12 month fixed term contract / secondment opportunity.
We are excited to be hiring a new Customer Advisor to join our fantastic Surrey Adult Learning Service. Surrey Adult Learning has seven centres across North and Southwest Surrey with this position based in our Woking Adult Learning Centre, Surrey, GU22 9PE.
You'll be part of a team who are passionate about providing a valuable learning experiences to adults in our community and you will have the opportunity to make a meaningful impact, by providing an exceptional service to all our customers.
Rewards and Benefits
- 26 days' holiday (prorated for part time staff), rising to 28 days after 2 years' service and 30 days after 5 years' service
- Option to buy up to 10 days of additional annual leave
- An extensive Employee Assistance Programme (EAP) to support health and wellbeing
- Up to 5 days of carer's leave per year
- Paternity, adoption and dependents leave
- A generous local government salary related pension
- Lifestyle discounts including gym, travel, shopping and many more
- 2 paid volunteering days plus 1 team volunteering day per year
- Learning and development hub where you can access a wealth of resources
About Surrey Adult Learning
Surrey Adult Learning is a leading provider of diverse daytime, evening and Saturday courses and learning opportunities for adults. We offer a wide range of qualification courses, including English for Speakers of Other Languages (ESOL), Maths and Digital Skills. Our courses also cater to individuals with learning disabilities, mental health conditions and parents/carers seeking to upskill, to support their children. Additionally, we provide courses for personal development in various subjects such as Arts and Crafts, Languages and Exercise. Our outreach provision is designed to assist those currently facing life challenges.
About the Role
The Customer Service Team is a busy and friendly team whose main responsibility is to provide a high level of customer service, directly to members of the public. The team also forms part of the larger Learning Services Team within Surrey Adult Learning.
As a Customer Advisor, your role will be to act as the first point of contact for telephone enquiries, emails and providing administrative support. You will provide initial information and advice, and a high level of customer care. On a day-to-day basis you will also input real time enrolments for customers interested in attending our adult learning classes process payments and refunds, and also mark attendance and achievement data on the Service's Management Information System.
Shortlisting Criteria
To be considered for shortlisting for this position, your application will clearly evidence the following:
- Experience of working in a Customer Service or Support environment
- Have excellent communication and interpersonal skills, both written and verbal
- Strong administrative ability and IT skills
- Excellent organisation skills with the ability to manage your own workload, meet deadlines and prioritise as required
- High standards of accuracy and an attention to detail
Contact Us
Please contact us for any questions relating to the role. This could be to discuss flexible working requests, transferable skills or any barriers to employment.
For an informal discussion please contact Robert Owen by e-mail at robert.owen@surreycc.gov.uk to arrange an informal telephone call.
The job advert closes at 23:59 23/12/2024 with interviews to follow.
We look forward to receiving your application, please click on the apply online button below to submit.
Our Values
Our values are as important as our abilities and shape who we are as an organisation. Discover more about our values.
Before submitting your application, we recommend you read the job description. Our Life at Surrey handbook also attached provides insights of the culture at Surrey and how as a valued employee, you can help shape our Council.
We are committed to safeguarding and promoting the welfare of our learners and expect all staff to share this commitment. A DBS 'Disclosure and Barring Service' check is required for this role and will be discussed further at interview. Online searches may be carried out on applicants who are shortlisted for interview.
Our Commitment
Surrey County Council is proud to be a Disability Confident Employer. A guaranteed interview will be offered to all disabled applicants where:
- The candidate has evidenced the minimum criteria for the role through their application
- The candidate has chosen to share that they have a disability on the application form
Our application form and onboarding process will provide an opportunity to request any reasonable adjustments for the interview and/or the role. We want to be an inclusive and diverse employer reflecting the community we serve and particularly welcome applications from all underrepresented groups.
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