One minute guides to Early Help and Children's Services

Who attends a TAF?

A TAF consists of as many members of the family as appropriate and key practitioners from education, health, the police, social care and housing (as applicable). Surrey partner, statutory and voluntary organisations may also attend the TAF to give their input, advice or resources. Every family will have an appointed child champion who should be someone who knows the family well and works closely with them. They will be the central point of contact for the family. Refer to 'One Minute Guide – Being a Child Champion' for more information on this role.

What happens at a TAF?

• Information is shared by family members and practitioners
• Actions are identified to address needs and build on strengths and recorded on the Family Action Plan
• If appropriate, other services should be consulted and invited to the next TAF
• Members of the TAF are jointly responsible for developing and delivering the package of support. Each member is responsible for completing their assigned actions
• Each member should support the child champion by keeping them informed and updated, and by attending meetings
• Progress is regularly reviewed

What are the benefits of a TAF?

• Families feel listened to and contribute to a plan which includes the changes they want to make
• A plan is created which considers the needs of the child, the parents and the family as a whole
• Families access resources and services more easily
• Families provide consent for their information to be shared with the different agencies Communication between professionals is improved to reduce duplication of work
• Outcomes for families are more likely to be met
• Change is sustained within the family

What is the responsibility of a TAF member?

• Continue to build a relationship of trust and rapport with a family, celebrating family progress and success
• Continue core service delivery with their specific expertise in working with the family
• Attend TAF meetings, provide information and complete assigned actions
• Liaise with multi-agency colleagues around resources to support the family in accordance with the Family Action Plan

What is the responsibility of the practitioner leading the TAF?

• Be the single point of contact for the family and professionals and be the child's champion
• Lead on the coordination of the TAF meetings
• Start the meeting on time, introduce members and give apologies for absence
• Provide ground rules for the meeting and enforce these
• Progress through the meeting, following the agenda
• Clarify the decisions made and agreed
• Thank members for their contributions and close the meeting
• Share a copy of Early Help Assessment and minutes of the TAF meeting
• Ensuring the voice of the child or young person is included How can people positively participate in a TAF meeting?
• Show integrity and confidentiality
• Be respectful towards others
• When speaking, use plain English and avoid jargon
• Listen to opinions, even if you don't agree with them - you have a right to challenge in a respectful way
• Focus on outcomes and benefits for the whole family
• Keep to time – speak briefly and to the point

Tips for chairing a TAF

We can all be a champion for our children

Some children need extra help to achieve their potential and this may be because they have additional needs or because of family circumstances, adversity or events outside of their control. As practitioners we are in a unique position in our daily work with children and their families to identify those needing extra help, be their advocate and help them find the information, advice or support they need.

We are being a child champion when we:

• Listen to the voice of the child and young person
• Keep children and young people at the core of all the decisions we make
• Take steps to encourage and empower children, young people and their families to thrive
• Believe in what each child and young person can achieve.

What is an Early Help Assessment (EHA)?

The Early Help Assessment is consent based and is a way of identifying emerging problems and potential unmet needs of individual children and families, identifying strengths and protective factors and bringing together an offer of support so that children have the opportunity to achieve and thrive within their own family.

An EHA should support practice and how we engage with children, young people and families.

How does an Early Help Assessment Help?

• It is a whole family approach, empowering families to take responsibility by working with them, not doing things to or for them. The voice of the child should be the centre of all decisions and influence the planning of help and services.
• The EHA will support a family to:
• Be supported and empowered to identify their own problems, needs and solutions
• Receive the right help at the right time
• Build on a family's strengths - supporting them to get back on track
• Only tell their story once as the Early Help Assessment is a shared document
• Know that all practitioners will work together with the family and act as champions of the child/children

When and how is an Early Help Assessment Used?

Not all families need an EHA to receive help but this should be carried out where multiple agencies are needed to provide the help that is needed. Engaging with the family to obtain their consent will be key to achieving change and successful outcomes for the child.

• How things are for the family and how it effects their children?
• Who is in the family's wider network?
• What they think is going well in their family?
• What would they like to be different?
• What support already in place?
• Views of the child/children and their family.

The practitioner and family work together to complete the Early Help Assessment and identify and agree the additional support that could be offered.

The Early Help Assessment may identify where a family could benefit from targeted/specialist support within the Getting Help Continuum of Need grouping. In this instance, a Request for Support Form should be completed and returned to Surrey C-SPA along with the completed Early Help Assessment.

Confidentiality

Permission should be granted by the family before any information is shared. Information which is provided by a family will only be shared with those that need to know unless there are concerns that a child or young person is at risk of, or is suffering, abuse or neglect; when an adult is at risk of harm; or to help prevent or detect a serious crime.

Child's Champion role and what happens next?

The child's champion should be someone who knows the family well and works closely with them. They will be a central point of contact for the family. They ensure the family is listened to, supported and kept informed. They will work with the family to complete the Early Help Assessment and support the wider family and professional network in implementing the family plan. Depending on the outcome the child's champion may continue to support the family or arrange a Team Around the Family with other practitioners coming together to offer the most appropriate support.

The Children with Disabilities (CWD) team is a specialist social work service. The team works with children and young people aged 0-18 who have severe and profound disabilities that have a substantial and long-term adverse effect on their ability to perform regular day to day activities. Local Authorities set their own eligibility criteria for specialist teams. This ensures that the most severely disabled children can access support and care at the point of need. The service works alongside families to support children with a disability to remain living at home where possible. Keeping children with their family, in their local community is our priority. We offer families support through social work, family support and occupational therapy. Support services include direct payments, personal support budgets and residential children's homes.

What is the Surrey Children with Disabilities Review team?

Within the CWD Service there is a Review Team. It works with the same children and young people, but where a social work intervention is not needed. Families will be allocated a Family Support Worker. Family support workers are not trained social workers but have experience in working with children and families. Families will receive regular contact to review their care package.

Who is eligible for support from the Children with Disabilities team?

For the CWD team to support a child or young person, the main support need must be related to their disability. The disability must have a substantial and long-term effect on their ability to perform day to day activities.

• Substantial is defined by the Equality Act 2010 as meaning 'more than a minor of trivial effect'. As such, a child or young person requires significant support from another person or equipment to carry out basic functioning.
• Long-term is defined in the Equality Act 2010 as 'Likely to last for the rest of the person's life, or has lasted at least 12 months, or the total period for which it lasts is likely to be at least 12 months'.

To be eligible for support from the service, a child our young person must meet the description above, in addition to at least 3 criteria, from at least 3 of the separate categories outlined below.

There are 9 categories of eligibility:

1. Health

• :Daily specialist medical or nursing care needed (including suctioning, oxygen dependency, intravenous fluid and nutritional intake)
• Hospital admission for treatment needed at least once a year;
• Constant 24 hour support needed, day and night;
• Medication is not able to control the condition;
• Use of specialist medical equipment needed daily (e.g. ventilator, saturation monitor);
• Diagnosis of a life limiting illness;
• A multi-disciplinary, intensive therapy programme needed;
• 1:1 support needed at all times due to health needs impacting on learning, development and daily functioning

2. Education

• Severe or profound learning disability identified through assessment;
• Has an education, health and care plan (EHCP) and attends an education provision for those with a severe or profound learning disability.

3. Communication

• Very limited (10 words or less) or no verbal communication;
• Using non-verbal methods to communicate basic needs (e.g. Makaton, gesture, PECS);
• Unable to communicate needs using any method;
• Unable to use communication aids.

4. Behaviour associated with the disability

• Frequent, severe or profound behaviour related to the disability, such as aggression or self injury. No awareness of the impact of this;
• Severe or profound behaviour that poses a significant risk to self or others. No awareness of the impact of this;
• 1:1 supervision required when awake as directed by a behaviour support programme from a specialist service such as a psychologist or learning disability nurse;
• 1:1 needed to access the community due to behaviour that challenges.

5. Self-care

• Fully dependent on others, or needs 1:1 support for personal care (for example eating, washing);
• Daily postural management and repositioning needed;
• Specialist equipment needed for all care needs (for example a hoist)

6. Mobility

• Unable to walk on their own or weight bear;
• Able to stand or transfer with use of an aid such as a frame;
• A wheelchair user most or all of the time;
• Can weight bear or manoeuvre self (for example bottom shuffling) some of the time;
• Is permanently reliant on aids or adaptations for movement;
• Cannot move themselves out of danger without support.

7. Children under the age of 5

• Developmental level around half of the expectation for their age;
• Greater care needed than a child of the same age due to health/learning needs.

8. Visual Impairment

• Mobility restricted without special adaptation or provision such as a guide dog;
• Unable to read large print without help or aids;
• Requires education by non-sighted methods;
• Severe visual field defect with impaired visual perception;
• Eligible for registration as blind or partially sighted.

9. Hearing Impairment

• Severe hearing loss (71-95Db);
• Profound hearing loss (>95Db) or total loss of hearing.

If a child or young person meets the eligibility criteria, it will then be assessed if they need support from a family support worker or qualified social worker. When receiving support from the CWD service, an annual assessment will take place. This is to review the support and ensure that the services we are providing are meeting the child or young person's needs. We are focused on providing services that maximise a child's opportunities and support the whole family. We have a duty to consider the needs of the whole family including parent carers and siblings. Children and young people who are not eligible for the CWD service, may still be eligible for support from our Family Safeguarding teams or through our Early Help offer.

Referrals to the Children with Disabilities team

You can ask for help through the Surrey Children's Single Point of Access (C-SPA). Or ask a professional working with your family to complete a request for support form. The C-SPA will review the request and allocate your family to the most appropriate service. For a professional to request support for you from another service, you should have agreed that you would welcome the extra help and given consent to share your information.

Parent Carer Assessments: Parent carers provide support to their children, including grown up children, who could not manage without their help. Within the child and family assessment we ask our social workers and family support workers to give detailed consideration to your needs as parent carers. As a result we do not routinely undertake separate parent carer assessments. However, as a parent carer, you are entitled to request a separate a Carer's Assessment which is just focused on your needs. To request a Parent Carer Needs Assessment, you can ask your social worker or family support worker or contact the Surrey Children's Single Point of Access (CSPA). Action for Carers staff can also advise and support you. :

Book in if you're supporting a family:

• Who are experiencing incidents of domestic abuse
• If you are concerned about a family but are unsure whether it is domestic abuse related
• If you require advice in respect of the DASH assessment
• If you need support and guidance with safety planning
• If you need support and advice around speaking to a survivor/victim, perpetrator, or their children
• If you require signposting information
• If you require information regarding MARAC Note: Those young people at higher risk of domestic abuse include:
• Unborn and very young children (up to 18 months)
• Vulnerable children
• If there are stepchildren within the family
• If there are alcohol and substance misuse or mental health issues within the family

How to Book:

Send an email to the Early Help Hub inbox: earlyhelphub@surreycc.gov.uk ensuring that "Domestic Abuse Advice" is in the email subject title. Tell us which day you'd like to attend and provide the ICS number. On receipt of the email we will contact you to confirm a time.

Advice recording for Partner Agencies:

All advice and guidance provided will be recorded on the Helping Families Early Form in EHM by the Domestic Abuse Advisor. Advice Times: A Domestic Abuse Daily Discussion takes place at 10:00am every day via Teams. A DA Advisor and a representative from PSPA will be available to offer support and guidance. Please contact us as above if you wish to attend one of these meetings and we will send a Teams invitation. A DA Advisor will be available at any time should a colleague require support outside of the Daily Discussion

Family group conferences provide an opportunity for extended families and their networks (such as friends and neighbours) to come together and discuss the concerns that have been raised by children's services about a child's wellbeing. They allow family and network member's views to be clearly heard and for the group to help make important decisions about the children and young people they care about. The goal is to make a plan, written in the families own words, that details how the family and network would like to support one another to address the concerns and improve the care of the child/ren.

• Having an FGC is voluntary.
• Everyone's views will be listened to, including the child/ren.
• The FGC coordinator is neutral and is not on anyone's side.
• The family chooses who to invite to the conference.

What are the expectations of the referring social worker?

To fully explain the FGC process and aims to both parents and gain their consent to proceed, before making a referral.

• Prepare the family and child/ren for the FGC process.
• To make an accurate a timely referral, completing all sections of the referral form, with clear questions and concerns that need to be addressed within the meeting.
• To be invested in the process and to respond in a timely manner to any questions the FGC Coordinator has.
• To attend the FGC for the duration of the meeting, which is usually circa 2 hours.
• To review the plan with the family, if and when needed.

How to ask for support from the FGC team?

If you are unsure if you case would benefit from an FGC you can call or email the team.

• We have suggested questions to pose to the network that you can adapt and personalise to the needs of your case.
• Once you have completed your referral, email your form to: fgc@surreycc.gov.uk

Locality Early Help Advisors (LEHAs) offer advice and support to all schools in Surrey including primary, secondary, specialist, independent, colleges, and Pupil Referral Units to ensure families receive the right help, in the right way, at the right time.

LEHAs support school practitioners by offering information and advice on supporting individual families and can also support the school to understand and develop their early help offer. LEHA's do not work directly with children/young people and families.

The LEHAs can support schools by:

• Developing knowledge of the Continuum of Support document and helping to identify which type of support is most appropriate for families
• Signposting to the most appropriate provision for a family requiring Early Help
• Clarifying how to access Surrey's Early Help service
• Providing information on completing an Early Help Assessment (EHA). Free training is available via the following link SuccessFactors Learning → Sites → Login (plateau.com)
• Providing information on organising and running Team Around the Family (TAF) meetings. LEHAs are unable to attend TAFs but they can help with who to invite, agenda planning and how to engage the family and other professionals
• Providing information to complete an effective Request for Support form and using the Continuum of Support document to access Targeted, Intensive and Specialist Help via CSPA
• Promoting the use of the Family Information Service to find services for families at any level of need.
• Promoting Surrey's 0-19 parenting offer as part of Helping Families Early in Surrey C

Contacting Locality Early Help Advisors

There is a dedicated LEHA for all schools in each quadrant of Surrey who can offer support by phone, email, video call or a visit to the school. To contact your LEHA, please email locality.earlyhelp@surreycc.gov.uk. If unsure about whether your concerns require Specialist Support, the Child Protection Consultation Line 0300 470 9100 (option 3) can provide advice and support to professionals.

The Children and Social Work Act 2017 places responsibility for the effective implementation of local safeguarding children arrangement to the Safeguarding Partners. The Act requires the 3 Safeguarding Partners (Local Authority, Clinical Commissioning Group and Police) to work with others, known as 'Relevant Agencies', to agree and put in place suitable local arrangements for the purpose of 'safeguarding and promoting the welfare' of children. The key guidance is 'Working Together 2018.'

The Surrey Safeguarding Children Partnership (SSCP) was launched in September 2019. Full details of the arrangements can be found on the SSCP website.

What is the vision of SSCP?

In developing the new arrangements, partners have agreed this vision:

"The SSCP arrangements will make a difference to the lives of children and young people in Surrey by ensuring that agencies work better together, learn from local and national practice and continuously improve services to enable children and young people to be safe and feel safe in their families and communities."

What is the structure and function of the SSCP?

The Safeguarding Partners through SSCP acts as the strategic leadership group to ensure strong and effective partnership working in safeguarding children and safeguarding practice across the county and to promote the continuous improvement of these services. The SSCP also leads on the dissemination and implementation of local and national learning from serious child safeguarding incidents. The structure of the SSCP is therefore designed to deliver these key functions whilst also recognising the important contribution of relevant agencies including the education sector, third sector and districts and boroughs.

Useful links

• Structure of SSCP
• Local and National Learnings
• Resources for Professionals:
• Training:
• Information for Parents and Carers:
• Information for Children and Young People

Youth Justice Service – Order Guide

Youth Restorative Intervention (YRI) or Outcome 22 (O22)

These outcomes are agreed at the Joint Decision Making Panel (JDMP) held every Tuesday by a multi-agency panel discussing suitability for an out of court disposal. The YRI or O22 will be allocated to a Targeted Youth Support Practitioner (TYSP) who will complete an assessment followed by up to 12 weeks of intervention. If TYS is unable to engage the child in the YRI then it will be recorded as unsuccessful and taken into account if the child comes back to the panel for further offences. If the same occurs with an O22, this is returned to the JDMP for consideration of a more formal outcome. If the offence is a first time cannabis possession only, then the child will likely be allocated for a cannabis workpack instead which is stand-alone intervention session facilitated by the YJS seconded Catch 22 practitioner.

Youth Caution (YC)

This is agreed at the JDMP as above. This outcome is used infrequently in Surrey. The child will sign a caution with the seconded Police Officer but after this all interventions are voluntary.

Youth Conditional Caution (YCC)

This is agreed at the JDMP as above. This will be allocated to a TYSP who will complete an assessment to determine the conditions prior to the YCC be administered by the seconded Police Officer. The conditions (intervention) will take up to 12 weeks to complete. If the conditions are not completed successfully, then the matter will be re-discussed in the JDMP and consideration given to a charging decision.

Referral Order (RO)

This is court ordered and it can be for a minimum of three months and a maximum of twelve months. Referral orders are delivered by TYSPs and are subject to quarterly panel meetings which are facilitated by trained community panel member volunteers. Referral Orders can include reparation or restitution to the victim, for example, repairing any damage caused or making financial recompense, as well as undertaking a programme of interventions and activities to address their offending behaviour.

Youth Rehabilitation Order (YRO)

This is court ordered. It is a community sentence which can include one or more of 18 different requirements that the child must comply with. These can be tailored to address the needs of the individual child, the risk of harm and the risk of re-offending. Each sentence includes different requirements and can last between six months and three years. Some examples of the requirements that can be imposed are a curfew, supervision, unpaid work, electronic monitoring and education requirements

Youth Rehabilitation Order (YRO) with Intensive Supervision and Surveillance (ISS)

This is a court order and can last for 36 months; this is bolted on to the YRO. ISS is the most rigorous, non-custodial intervention available for children. Most children spend six months on ISS. The most intensive supervision (25 hrs per week) lasts for the first three months of the programme. Following this, the supervision continues at a reduced intensity (a minimum of five hours per week, and weekend support) for a further three months. On completion of ISS the child will continue to be supervised for the remaining period of their order.

Detention Training Order (DTO)

This is a prison sentence for 12-17 year olds which can be for 4, 6, 8, 12, 18 months or 2 years. Children aged 12 – 14 can only receive a DTO if they are considered a persistent offender. (this term is not defined but someone having committed "imprisonable offences on at least three occasions in the past 12 months" can reasonably classed as a "repeat offender"). For the first half of the sentence children are in custody and for the second half they are supervised by the Youth Justice Service. Breach of the supervision requirements can lead to being sent back to custody for up to 3 months.

Family Centres provide targeted and early help whole family support for families with children aged 0-18 years (up to 25yrs for people with additional needs and disabilities) where family circumstances are having a significant impact on the health, development, or wellbeing of the child/children.

Targeted Help

Families that meet the threshold for targeted help on the Continuum of Support for children and families living in Surrey can access targeted one to one support through a request to the Children's Surrey Point of Access (CSPA). Practitioners working with families for example GPs, health visitors, schools, or early years settings, will need to gain consent for one-to-one family support and complete a Surrey Children's Services Request for Support Form.

Once a family has been allocated to a Family Centre a family support worker will contact the family within 5 days and meet the family in their home, at the centre, or another venue convenient to the family within 10 days. They will talk with the family about what's going well and what they would like to be different.

An Early Help Assessment will be completed and a Team Around the Family held to support families to identify their strengths and areas where they need additional help. An action plan is developed for each family which is regularly reviewed. At the end of the intervention the Family Centre will support families to engage with Early Help services in their community.

Family Centres do not operate on their own, they work closely with other services that support families for example health, schools, early years settings, local charities, and other local services (Early Help - Targeted Support and Emerging needs) to make sure that families get the support they need.

Early Help Emerging needs

If a professional or practitioner working with a family assess that families has emerging needs they do not need to complete a Request for Support form or contact the CSPA. They can make a referral or signpost directly to a Family Centre for Early Help services. Families can self-refer to Early Help services provided by the Family Centre. The types of targeted and emerging needs support available at Family Centres are:

• 1-to-1 parenting support with family routines and setting boundaries
• Support for families experiencing domestic abuse, including delivering the Freedom programme
• Supporting parental relationships, Families in Harmony
• Advice and support on keeping children safe
• Family Learning sessions to help support children's learning at home
• Groups or one to one support for children with SEND and their parents
• Groups or one to one support for children with speech and language delay and their parents
• Groups or one to one support with healthy lifestyles/improving nutrition/cooking on a budget
• Support to access food banks, baby banks and resources for the home through local charities/ organisations How do I find my local family centre?

There is Family Centres in every borough or district in Surrey. Details of your local Family Centre can be found at Family centres.

Voluntary, Community and Social Enterprise (VCSE) is the collective name given to charities, community organisations and uniform groups (such as Guides and Cadets). These range from large to small organisations, with paid staff, through to those led entirely by volunteers.

Most charities and community groups were started by passionate people, who identified a need that was not being met. These organisations are a lifeline for many in the community, helping them cope with their daily challenges and providing support to enrich their lives.

Each organisation has its own governance arrangements, which may include a board with trustees or a management committee, as well as policies (such as safeguarding, with a Designated Safeguarding Lead for the organisation), equity and diversity, and GDPR. Charities often have to juggle to gain appropriate funding from a range of sources, including public fundraising, foundations and, for some, the public sector. I

n Surrey, there are 1 hundreds of children's and youth organisations and charities catering for a wide range of needs and interests, including 1 to 1 mentoring or counselling, outdoor activities and social activities. Many charities and community organisations offer support for young people and their families with additional needs.

Who are Surrey Youth Focus?

Surrey Youth Focus is an independent charity working collaboratively across children's and youth organisations and the public sector (Surrey County Council, District and Boroughs, Health and Surrey Police) to improve the lives of children, young people and families in Surrey. We have a vast network of relationships across agencies and teams, as well roles, from system leaders to frontline practitioners.

We support those we work with through:

• Connection and Relationships enabling multi-agency connections and relationships to strengthen how we work together).
• Learning and Development helping the wider workforce build confidence in what they know and how to find out more)
• Innovation and Transformation nurturing new ways of working to help inform future decision making.

Sessions are open to all professionals supporting children, young people and families in Surrey. Providing a multi-agency network, they offer a diverse and dynamic learning forum as colleagues from Charities and Community Groups, Health, Local Authority, Education and Police come together.

• Coffee and Chats: Topic-based sessions that offer input, practical advice and signposting. Delivered together with partners working across Surrey.
• New Starters: For any professional new to role (0-6 months) working with children, young people and families. An induction to all the different partners working across the children's system in Surrey, including Surrey County Council, Health, Surrey Police, Education and Third Sector – who they are, where they work, what they do and how you can connect.

Home-Start are local charities passionate about supporting a society in which every parent or carer has the help they need to give their children the best possible start in life. With 8 local offices, all affiliated to Home Start UK, we provide support across the county. We are committed to promoting the welfare of local families who are struggling and who have at least one young child. Together with families we aim to increase their confidence and independence.

We work with Surrey County Council and many local charities to help provide early help to Surrey families providing support where we can, and making referrals to additional support where appropriate.

What do Home-Start offer?

Many of our families are supported by our home visiting service where volunteers bring friendship, a listening ear, emotional support, encouragement and practical help. Our volunteers are trained to offer emotional and practical help that is free, confidential, and non-judgemental. In addition to the mandatory volunteer preparation course, volunteers often have additional specialist training to be able to respond to some very specific and complex needs such as substance misuse, domestic violence, mental health difficulties, SEND and other issues.

Volunteers visit weekly for 2-3 hours per week. Given our collective core service knowledge and with extensive local experience, we have been able to expand and adapt our services to meet the changing needs of Surrey families. This means for example that in addition to home visiting, all 8 Home-Starts offer a variety of support activities including parenting groups and classes, crisis support where a family has short term intensive needs, groups for new mums and pregnant mums, support for new dads, and counselling. In general, we support families where there is a child under five, but increasingly we support families who only have older children where our services are appropriate.

How are referrals made to Home-Start?

Anyone can make a referral to Home-Start Surrey. This includes parents or carers and expectant parents who recognise they need support, who can self-refer. Practitioners working with a family must seek the parents' consent before making a referral.

To make a referral, people should contact the appropriate Home-Start. A Family Co-ordinator will assess the referral, then complete an initial home visit to assess need and match a suitable volunteer. Regular reviews are carried out. Support on average is for 6-9 months but may be longer.

How can people become volunteers with Home-Start?

Home-Start Surrey is always looking for people to become volunteers. Anyone interested should telephone, email or visit their closest Home-Start (see below). The recruitment process includes a face to face informal interview and completion of an application form that requires names and contact details for two-character references. Suitable applicants are invited to attend a mandatory volunteer preparation course and an enhanced Disclosure and Barring Service check is undertaken. Volunteers are usually parents themselves. All volunteers have regular support and supervision with a Family Co-ordinator and are expected to take full advantage of the comprehensive continual learning and development programme. Home-Start Surrey also need volunteers to help with other things such as being a Trustee, helping at groups and fundraising.