Eligibility
You may be eligible for a free bus pass if you're a Surrey resident who is 66 or older.
Please ensure that correct and full page images of documents are included as incorrect proof will delay your application. You can apply up to 28 days in advance of the date you are eligible.
If your application is successful, your pass will be posted to you. If your application is not successful, we will contact you for further information.
You'll need all of the below:
Proof of identity and age
You'll need to provide a copy of one document from the list below:
Please ensure we can see a full image of the document including your name and date of birth.
- Passport,
- Photo driving licence
- Birth certificate
- DWP Pension letter
Proof of your Surrey address
To demonstrate your sole or principal residence is in Surrey you will need to provide a copy of one document from the list below dated with in the last 12 months.
Please ensure we can see your name, address, who the document is from and when it was sent.
- Council tax document
- Tenancy agreement
- Utility bill (water/gas/electric/broadband)
- DWP letter (Benefit/Pension)
- HMRC letter (Tax code/National Insurance number)
Please note we cannot accept documents such as a bank statement, mobile phone bill or your driving licence as proof of your address.
You cannot use the same document for both: "proof of identity and age" and "proof of your Surrey address"
Other information about you
- Your National Insurance number for further information about finding your National Insurance number
- Your contact details: a valid email address, phone number
- A digital photo of yourself (suitable for a passport). You can use the camera on your smartphone, tablet or computer or, if applying at a participating Surrey library (appointment required), the library will take your photo.
There are two ways to apply
1. Online
You will need a valid email address (one per applicant)
Apply for a free bus pass online
(Please select: 'I have never had a free bus pass and I would like to set up an online account and apply for one')
There are two ways you can proceed with your online application:
- Online identity, age and address verification (estimated time this takes is one minute)
Note: If you have recently moved house or have no credit history in your own name then this option probably won't work for you.
We may share your personal information with a range of agencies/organisations to confirm your identity/age as part of the verification and validation process. For more information as to how your personal information will be used, please see our privacy notice.
If the online verification process is not successful (for example if you have recently changed address) you will be guided to upload your proof of residency and age instead. - Upload your evidence (estimated time this takes is five minutes)
You can scan your evidence and upload it or you can use the camera on your smartphone, tablet or computer to photograph your evidence instead of scanning it.
2. At a library
You will need to book yourself an appointment in a participating Surrey library.
