Page contents
- When is the next course guide available and where can I get it from?
- When can I enrol for my course?
- I'm having issues completing my enrolment online, how do I do this?
- How do I report an absence?
- How do I withdraw from a course?
- Where can I find information about a particular Centre, including the address?
- Why do you not have any centres in East Surrey?
- I've been doing this course for years, why do I not get priority?
- Do you offer courses that lead to a qualification?
- Why am I unable to join some courses once the term has started?
- Where is my refund for my cancelled course?
- Why can't I be issued with credit or transfer my course fees to the next Academic Year?
- I'm having issues with the website, how do I feed this back?
- How do I reset my password for online enrolment?
- How do I find out who the tutor is that is scheduled to teach my course?
- Why do the course fees appear the same for online and face-to-face courses?
- When will I receive the joining information (and Zoom link)?
- Do I need to prepare anything before my course?
- I can't login or access my online course, who can I go to for help?
- I don't have a suitable device for an online course, what can I do?
When is the next course guide available and where can I get it from?
Our course guides are available for you to pick-up at each of our Adult Learning Centres as well as many of the public libraries in Surrey.
These guides provide an overview of our courses, including a list of those for the current term. You can also view our universal courses through the search functions on our website. For our Supported Learning provisions, the course directories are available at each of our centres.
When can I enrol for my course?
Enrolments are available on a term-by-term basis. You can find the enrolment dates on our term dates webpage. These dates will also be promoted in our centres, and on our social media channels found at the top of this page. To receive our emails, you can also sign up to our mailing list.
I'm having issues completing my enrolment online, how do I do this?
If you're experiencing issues with your online enrolment, you can contact us during our opening hours. We will assist you in finalizing your enrolment and processing the payment. If we are closed, you can still reach the team via our contact form, voicemail, and email. We can also help in any of our centres.
How do I report an absence?
If you or someone you know, cannot attend any of our sessions, for any reason, please contact us and we can inform your tutor of your absence.
How do I withdraw from a course?
If you need to withdraw from a course, please contact us so we can withdraw you from the course. We recommend also going to our refunds and cancellations webpage to see if you are eligible for a refund.
Where can I find information about a particular Centre, including the address?
Information about our centres, including the address and facilities available can be found on our centres webpage.
Why do you not have any centres in East Surrey?
We are aware of the desire for a bigger Adult Education service in East Surrey. Currently, this is provided by East Surrey College.
I've been doing this course for years, why do I not get priority?
To ensure fair access for everyone, our enrolments are taken on a first-come, first-served basis. We recommend looking at our term dates webpage to give yourself the best opportunity to enrol as early as possible.
Do you offer courses that lead to a qualification?
Yes, we offer qualification courses in English and maths both up to GCSE level, English for speakers of other languages (ESOL) and within our Work Skills and IT provision.
Why am I unable to join some courses once the term has started?
On some courses, with tutor permission, it may be possible to join after the start date. However, late enrolments are not accepted for courses requiring a structured teaching plan or those leading to a qualification after completing our Information, Advice, and Guidance (IAG) sessions. You can contact us to enquire further.
Where is my refund for my cancelled course?
We aim to process refunds within seven working days. If you believe you have an outstanding refund after this period, please contact us. Refunds will be returned to the original payment account.
Why can't I be issued with credit or transfer my course fees to the next academic year?
We do not transfer course fees or credits between academic years as we cannot guarantee future positions on our courses. This is to allow fair distribution, whilst also in the interest of ensuring our learners are reimbursed as quickly as possible.
I'm having issues with the website, how do I feed this back?
If you have issues or suggestions for improving the website, please contact us. For any issues, if you can screenshot any errors, or have a detailed description, this will help us resolve your issues as quickly as we can.
How do I reset my password for online enrolment?
If you're having trouble resetting your password for online enrolment, please contact us. We will then request and send a new password for you as soon as possible.
How do I find out who the tutor is that is scheduled to teach my course?
The scheduled tutor is listed alongside the course details on our course search page. If the tutor's name is not displayed and you would like to know, please contact us.
Why do the course fees appear the same for online and face-to-face courses?
Our course fees are based on the total number of guided learning hours. Our online courses are charged at a lower price per hour than our face-to-face courses. Therefore, some online courses may not appear cheaper due to the lengths and number of sessions.
When will I receive the joining information (and Zoom link)?
We aim to send all joining instruction emails approximately two working days before the start date for online courses. If you haven't received this by midday on the working day before the start date, please contact us.
Do I need to prepare anything before my course?
On each of our course descriptions you will find a description of any equipment needed for the first session. This can also be located on your confirmation email. For Healthy Living courses, you will need to complete an online checklist before the first session. If you need to purchase ingredients or materials, the relevant centre will email you approximately a week before the start date.
I can't login or access my online course, who can I go to for help?
We recommend checking your Zoom link and login details by doing a test run before your first session. We also have our guide to online adult learning webpage. If you still have technical issues, please contact us.
I don't have a suitable device for an online course, what can I do?
If you need a suitable device for an online course, you may be eligible for a gifted, loaned, or subsidised device. Please check our guide to online adult learning for more information.
