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Fees
Course fees shown on the website are the total cost of the course, which includes the tuition fee, and where applicable the sundries fee.
The sundries fee covers, but is not limited to, purchase of specialist consumable materials and small tools for use in the course, servicing and maintenance costs of specialist equipment and additional costs involved with running the programme. Some courses may have an additional sundry charge applied, for example if the course involves use of a Model or if there are Technician costs.
Any extra costs on top of the course fee will be mentioned within the individual course descriptions on the website.
Overseas fees
Learners who are not UK nationals and have not lived in the UK for at least 3 years are not normally entitled to the standard course fee, and will be charged at a higher rate.
Learners are however eligible for state benefits discount where these are applicable and some exceptions do apply.
Viability of courses
Course viability is five active enrolments at the time the viability decision is made.
This is typically two working days prior to the start date of the course and five working days prior to the start date for courses that require ingredients or session specific materials to be purchased by learners.
Refund requests
If you need to withdraw from a course before a course begins, the following applies:
- You may cancel your place on a course within 14 days of enrolment and receive a full refund, unless delivery of the course has commenced at the point the refund is requested.
- Requests for cancellations after the 14-day period or after the course has commenced will only be considered in exceptional personal or family circumstances, for example significant illness diagnosis, bereavement, loss of income. An administrative fee of £20 may be applied to any proportional refund. All requests must be made in writing and evidence must be provided e.g. doctors certificate. Holidays, loss of interest, change of tutor delivering the course, new time commitments or similar domestic changes do not qualify.
- A substitute learner cannot take the place of an existing learner once a course has begun.
- Where a learner fails to attend their course for more than four consecutive weeks, Surrey County Council reserves the right to withdraw them without refund and offer the place to someone on the waiting list.
Cancelled courses
The length of the course quoted is based on a minimum number of learners enrolled and financial viability of the course. If this is not achieved, it may be necessary to cancel the course before the first class, and provide learners with a full refund.
In the event of severe weather, any impact on our classes will be updated on our website and social media channels, and we will aim to contact those learners affected.
Cancelled sessions
If we have to cancel or postpone a class for any reason outside of our control, for example if a tutor is unwell, we will try to offer an additional class at another time. If the majority of learners in the class can make the alternative date, no refund will be offered to learners who are unable to attend. If no alternative date can be offered a refund will be given for the missed session. If a course is cancelled part way through, a pro-rata refund will be provided for the cancelled classes.
Disclaimers
Surrey County Council reserves the right to change tutors, reschedule, combine or cancel courses, and relocate to a different centre or move to or from face-to-face and online delivery, where appropriate and if necessary.
For further information and a full list of our disclaimers please contact us.