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School transport contracts information

Drivers and passenger assistants

All drivers and passenger assistants involved in the transportation of children and vulnerable adults, on contracts issued through the Council need to be vetted through the Surrey School Travel and Assessment Team (SSTAT) Identity Badge (AIB) scheme. Only drivers and passenger assistants working for approved SSTAT operators will be accepted to apply for an AIB.

How to become a school transport operator

To be eligible to quote for home to school transport contracts, run by the Surrey School Travel and Assessment Team (SSTAT), all operators must first be registered on SProcNet, our new dynamic purchasing system run by our partners Adam. After registering, operators will be required to complete and pass the Accreditation and Enrolment section.

The SProcNet system is open for new registrations, Accreditations and Enrolments. Please note that if an Enrolment application is failed 3 times, an operator is suspended from attempting again for 6 months.

If you have any questions regarding any part of the registering or Accreditation/Enrolment process, please contact Adam directly on supplier.engagement@useadam.co.uk.

Driver or passenger assistant application process

All new applicants will need to complete the online booking form to arrange an appointment at Fairmount House, Leatherhead for an Authorised Identity Badge Appointment. Please ensure all applicants are aware of the approved documents list as issued by the Disclosure and Barring Service. Only documents on the list will be accepted as forms of identification.

Upon issue of the DBS Enhanced Disclosure the individual can register for the DBS Update Service. From there onwards the individual can apply to renew their Authorised Identity Badge online.

Please note: If any part of the process is failed, or information not provided, the application will not be successful. If you have any doubt about the suitability of an applicant to work with children and vulnerable adults, please refer to the Suitability Guidelines (PDF) for information on how applications are assessed.

Passenger assistant (PA) information for operators

If there is a passenger assistant on the school transport you provide, they must first be cleared through the Surrey School Travel and Assessment Team (SSTAT) authorised accreditation scheme and must wear their SSTAT authorised ID badge when carrying out the role.

We expect PAs to:

  • be particularly vigilant when children leave the vehicle
  • take all reasonable precautions to ensure the safety of the children when entering or leaving the vehicle. They are not responsible for helping children before they board or after they have left the vehicle. If the vehicle arrives at the school early, children should be kept on the vehicle.
  • report all behaviour problems to the headteacher.
  • keep the child on the vehicle if they are not met and do not normally make their own way home and call the school/Pupil Services for further instructions, at the end of the route. If the Escort does not contact either, they should take the child to the nearest police station as soon as possible and report the situation.

PAs should not:

  • leave the vehicle to collect children. The vehicle may wait three minutes only beyond the planned pick-up time.
  • allow children to be collected from or set down at unauthorised stops. The route must not be altered without prior permission from our Transport Co-ordination centre. The vehicle must keep to scheduled times. Any vehicles running early must wait until the scheduled time to continue to the next point.

In the event of a major incident affecting school transport

If there is a major incident different organisations take on the following responsibilities:

  • Emergency Services - are responsible at the scene of the incident for all aspects.
  • Surrey School Travel and Assessment Team (SSTAT) - is responsible for liaising with the emergency services and the relevant transport operator so that there is a central source of information about the incident. Operators must complete the SSTAT accident/incident report form.
  • The school - is responsible for contacting parents of children involved in the incident, making arrangements to deal with children brought into school from the incident, ensuring with the Local Education Authority and the emergency services that all children on the service are accounted for.
  • Our Contact Centre - is responsible for dealing with telephone enquiries from parents unable to contact the relevant school.

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