A cookie is a small text file that is stored on your device so that a website can remember information about your visit. A cookie will typically contain the name of the website that create it, a time period for which it is valid, and a value, which is often a randomly generated and unique number.
How we use cookies
We use cookies for a variety of important reasons, for example:
- To collect statistics about your use of our website, such as when you last visited the site. This information is used to improve the user experience on our website.
- To ensure a persistent connection with the same web server in the load balancing pool.
- To stop you being asked to sign in repeatedly during your visit.
Cookies set by our website
Essential and functional cookies
The following cookies may be used on more than one part of our website.
| Name | Purpose | Expires |
|---|---|---|
| cludoSessionId | Session state for Cludo search | Never (local storage) |
| cludoSessionStart | Session state for Cludo search | Never (local storage) |
| nlbi_[ID] | Imperva visitor recognition | End of session |
| incap_ses_[ID] | Imperva visitor recognition | End of session |
| visid_incap_[ID] | Imperva visitor recognition | 1 year |
| __zlcmid | Zendesk web chat | 1 year |
| __zlcstore | Zendesk web chat | Never (local storage) |
| ZD-buid | Zendesk web chat | Never (local storage) |
| ZD-currentTime | Zendesk web chat | End of session |
| ZD-store | Zendesk web chat | Never (local storage) |
| ZD-suid | Zendesk web chat | Never (local storage) |
Analytics cookies
We use Siteimprove Analytics, Google Analytics, and Microsoft Clarity to help us understand how our customers interact with our website.
These tools uses cookies and similar technologies to collect information about the visitors to our website.
You can view the cookies set by Microsoft Clarity on their website.
Google Analytics and Siteimprove Analytics set the following cookies on our website:
| Name | Purpose | Expires |
|---|---|---|
| _ga | Google analytics | 2 years |
| _gid | Google analytics | 24 hours |
| _gat | Google analytics | 1 minute |
| nmstat | Siteimprove analytics | 33 months |
Advertising cookies
The Council Advertising Network (CAN) is responsible for delivering external advertising on some parts of this website.
Advertisers use technologies, such as cookies, and process personal data, such as IP addresses and cookie identifiers, to personalise ads and content based on your interests, measure the performance of ads and content, and derive insights about the audiences who saw ads and content.
Please take a moment to read the CAN privacy policy which includes information about cookies and details of how to opt out individually to their advertising partners.
You can also clear the cookies on your computer and read the guidance from the Information Commissioner about your right to erasure.
| Name | Purpose | Expires |
|---|---|---|
| gtag | Published by Google and used by CAN Digital Solutions Limited (CAN) to deliver targeted online advertising across the Google display network. | 540 days |
| d |
Published by Quantcast and used by CAN Digital Solutions Limited (CAN) to deliver targeted online Advertising across the Quantcast network. | 13 months |
Cookies set by: www.surreycc.gov.uk
| Name | Purpose | Expires |
|---|---|---|
| SQ_SYSTEM_SESSION | Session state for Squiz Matrix CMS | End of session |
| sccCookieConsentStatus | Cookie consent | 7 days |
Cookies set by: adultlearning.surreycc.gov.uk
| Name | Purpose | Expires |
|---|---|---|
| __RequestVerificationToken | Security | End of session |
| ASP.NET_SessionId | Session state | End of session |
| cookieconsent_dismissed | Functionality | End of session |
Cookies set by: customer.surreycc.gov.uk
| Name | Purpose | Expires |
|---|---|---|
| gi_consent_saved | Cookie consent | Configurable |
| gi_consent_advertising | Cookie consent for advertising | Configurable |
| gi_consent_analytics | Cookie consent for analytics | Configurable |
| gi_consent_socialmedia | Cookie consent for social media | Configurable |
| goss-formsservice-clientid | Session state for form interaction | End of session |
| [subsitename]SESSIONID | Session state for logged in users | End of session or user signs out |
| slotbookingshortlist | To maintain a shortlist of room bookings | End of session |
Cookies set by: familyinformationdirectory.surreycc.gov.uk
| Name | Purpose | Expires |
|---|---|---|
| JSESSIONID | Session state | End of session |
| __KBCookie__/surrey/fsd/ | Functionality | 30 years |
Cookies set by: libraries.surreycc.gov.uk
| Name | Purpose | Expires |
|---|---|---|
| luci_CookieConsent | This cookie stores the user's consent of using the essential cookies. | 1 month |
| luci_appID | This cookie stores the current website ID which helps to identify what data to fetch from the server. | End of session |
| luci_user | This cookie stores the current user's barcode or borrower number which helps identify the current user. | 1 week or following logout |
| luci_token | This cookie stores the current user's login token which helps in authentication and fetching/posting personal data securely. | 1 week or following logout |
| luci_gaConsent_{appID} | This cookie stores the user consent of using Google Analytics – we collect anonymous and general statistical data of what pages the user visited and for how long ..etc. No personal data is being collected. | 1 month |
Cookies set by: mycouncil.surreycc.gov.uk
| Name | Purpose | Expires |
|---|---|---|
| ASP.NET_SessionId | Session state | End of session |
Cookie set by: planning.surreycc.gov.uk
| Name | Purpose | Expires |
|---|---|---|
| ASP.NET_SessionId | Session state | End of session |
Cookies set by: surreymaps.surreycc.gov.uk
| Name | Purpose | Expires |
|---|---|---|
| ASPSESSIONIDASDTTCTD | Session state | End of session |
| ASPSESSIONIDCQCSQCTC | Session state | End of session |
| ASPSESSIONIDCQDTTCTD | Session state | End of session |
Cookies set by: travel.surreycc.gov.uk
| Name | Purpose | Expires |
|---|---|---|
| ASP.NET_SessionId | Session state | End of session |
| StopType | Functionality | End of session |
| cui-key | Functionality | End of session |
Cookies set by: www4.surreycc.gov.uk
| Name | Purpose | Expires |
|---|---|---|
| OpenIdConnect.nonce | Authentication | End of session |
| SignInMessage.[id] | Authentication | End of session |
| idsrv.xsrf | Authentication | End of session |
| mr.cbtfap.default | Authentication | End of session |
| scc.<applicationpath>.<applicationname> | Authentication | End of session |
| __RequestVerificationToken_[id] | Security | End of session |
| ASP. Net_SessionId | Session state | End of session |
| BIGipServerwww4surreycc_http_pool | Session state | End of session |
Cookies set by: www9.surreycc.gov.uk
| Name | Purpose | Expires |
|---|---|---|
| ASP. Net_SessionId | Session state | End of session |
| DEVICE_TYPE | Functionality | 1 year |
| DEVICE_SIMULATION | Functionality | 1 year |
| RT | Functionality | 1 day |
Third party cookies
Some third party services embedded within this website set their own cookies. These are known as third party cookies because they are not set by our website. We have no control over third party cookies.
How to manage cookies
More information about managing cookies is available on the Information Commissioner's Office website.
Your privacy
Please refer to our privacy notices for information about how we manage your information.